Technical AnalystAugust 20, 2015 | Posted at 1:51 pm
The Technical Support Analyst investigates and resolves software, hardware problems and network connectivity issues for computer users as well as generally assisting users by initiating and following through with all assigned and self-generated service desk tickets. Candidate will assist with occasional one-on-one user training, build firm standard PCs and laptops, setup IT equipment for onsite meetings, keep inventory, and assist in the deployment of the technical products in the VA office. Candidate will coordinate with vendor for printer maintenance, provide mobile device support services, be able to work additional hours as necessary to ensure the technical support needs of the office are satisfied, and perform other duties/responsibilities as necessary or as directed by management.
Candidate should have a minimum of 3 years’ professional support experience in Information Systems, a comprehensive knowledge of DOS, Active Directory, Microsoft Office Suite 2007 and above, and excellent skills with Windows 7 and Microsoft Office 2010 products. The successful candidate will possess exceptional customer service skills, strong technical skills, as well as exceptional judgment and time management skills and a considerable aptitude in human relations. In addition, the successful candidate will be self-motivated, able to work independently without direct supervision. Candidate must be able to serve as critical personnel in the event of emergencies and have the ability to work overtime as necessary, including some weekends and/or holidays.